Skill360 Australia – Quality commitment

Confirmation that Skill360 Australia was the nation’s foremost supplier of employment and training services through its Group Training Organisation (GTO) and Registered Training Organisation (RTO) operations came when the company sought certification under the following standards:

• ISO9001 Quality Systems
• ISO14001 Environmental Management Systems
• AS/NZS Occupational Health & Safety Systems

ISO and AS/NZS accreditation indicates that Skill360 Australia has been externally assessed and found to have a consistency of approach in developing, implementing and improving the effectiveness of its quality, environmental and Occupational Health and Safety (OHS) management systems that enhances customer satisfaction by meeting customer requirements. Skill360 Australia is the only Group Training Organisation with these accreditations.  What does this mean in practice:

• Skill360 Australia is obliged as part of these standards to be proactive in seeking customer satisfaction feedback;
• Work is processed more effectively and efficiently, reducing duplication of effort and therefore cost to clients;
• Internal procedures used by Skill360 Australia are regularly monitored and assessed by an independent third-party;
• It is a process of continual review, re-evaluation and improvement, measured against set targets.

Skill360 Australia operates in accordance with independently assessed and monitored written procedures to ensure the company delivers the service to the satisfaction and expectation of the customer/client. As an ISO accredited company, Skille360 Australia is committed to proactively seeking the views of customers in order to assess whether or not we need to make any changes in the way we operate.

In addition to voluntarily submitting its processes to accreditation under ISO9001, ISO14001 and AS/NZS4801, Skill360 Australia is also subject to strict government audit of its Group Training Organisation and Registered Training Organisation (RTO) operations.