BSB20120 – Certificate II in Workplace Skills


Approx. 12 Months

Delivery Modes

Online with work-placed based training.


Cairns and Brisbane

Fees and Funding

Contact us to learn more about funding eligibility requirements.

Preparing yourself for the workforce, this nationally recognised qualification will ensure you gain the fundamental skills that employers are looking for.


This qualification will provide you with the skills for a variety of entry-level Business Services job roles. The course supports people who have not yet entered the workforce and you will develop the necessary skills that are expected by employers in the workplace. You will learn how to carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.

  • BSBCMM211 Apply Communication Skills
  • BSBOPS201 Work Effectively in Business Environments
  • BSBPEF202 Plan and Apply Time Management
  • BSBSUS211 Participate in Sustainable Work Practices
  • BSBWHS211 Contribute to the Health and Safety of Self and Others

Group A

  • BSBPEF201 Support Personal Wellbeing in the Workplace

Group B

  • BSBTEC201 Use Business Software Applications
  • BSBTEC202 Use Digital Technologies to Communicate in a Work Environment

Group C

  • BSBPEF101 Plan and Prepare for Work Readiness
  • BSBOPS101 Use Business Resources

Traineeship period is 24 months for school-based

Online with simulated or workplace-based training.

Students may be eligible for Certificate 3 Guarantee or User Choice for Queensland apprentices and trainees. Certificate 3 Guarantee and User Choice is funded by the Queensland Government.

Students undertaking training under Certificate 3 Guarantee or User Choice funding are required to contribute to the cost of their training through a co-contribution fee. This fee may be paid on your behalf by an employer or another third party.

Fee for service arrangement for self-funded students are also available. Fee-for-service cost is $2,140 ($214 per unit).

Find out More!

The Skill360 team is committed to helping our students succeed. With assistance to match students with their ideal course, finding access to financial aid where needed, and offering clear pathways to course completion, we’re helping students achieve program success from the moment they first begin to study with Skill360.

If you’re an employer interested in supporting your staff to level up their skills, reach out to our in-house team to discuss opportunities for co-payment. With more organisations opting to support their staff with upskilling, we’re happy to coordinate a sustainable way for your existing team to gain new knowledge and skills while continuing to work on the job.

Skill360 Australia RTO 1607
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