This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
Students enrolling must have their own computer with a webcam and microphone, word processing software such as MS word, PDF Reader and internet access.
You must have proficient English language, literacy and numeracy skills to engage effectively in learning and assessment.
This qualification is ideal both for individuals entering the workforce for the first time and for businesses wanting to upskill their entry‑level staff. There are 10 units — 5 core and 5 electives — and you can tailor the course to suit different pathways.
Course Options / Specialisations Might Include:
Generic / General Workplace Skills
Self‑Management & Well‑Being Specialisation
Digital Literacy & Business Technology Specialisation
Teamwork & Customer Engagement Role
Learners will develop important foundational business and operational skills, including:
Effective workplace communication — how to interact both written and verbal with colleagues and supervisors
Time management and organisational skills — learn to plan and apply time management, prioritise business contexts and organise effectively
Work health and safety awareness and safe working practices
Sustainable work practices — understand how to support business sustainability
Digital skills — use business software, digital devices, and technologies to enhance work productivity
Teamwork and interpersonal skills — work in collaboration with others, and support a positive organisational culture
Problem-solving, self-awareness and personal resilience — depending on elective choices, you can build your confidence, self-management, and thinking skills
Certificate II in Workplace Skills is packaged into two learning sections: 5 core units that are completed by all students plus 5 additional elective units that are confirmed during unit selection
Among the 5 core units completed by all students, subjects include:
Learn essential workplace communication techniques to boost confidence and professionalism. This nationally recognised unit covers verbal, non-verbal, and written skills for business success.
Gain practical skills to thrive in any business setting. This nationally recognised unit teaches how to follow organisational standards, manage tasks, and work collaboratively in a team.
Master practical time management strategies to stay organised and meet deadlines. This unit teaches how to prioritise tasks, manage schedules, and improve productivity using proven techniques and digital tools.
Learn how to work in an environmentally responsible way. This unit covers identifying sustainable practices, reducing resource waste, and supporting workplace sustainability initiatives.
Learn how to maintain a safe workplace and protect yourself and others. This unit covers identifying hazards, following safety procedures, and supporting a positive health and safety culture.
Elective units to be confirmed during selection process
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Develops skills to support personal wellbeing at work by recognising wellbeing needs, managing stress, and applying strategies that promote a healthy and balanced workplace.
Covers the safe and efficient use of workplace resources, following organisational procedures and sustainable work practices.
The assessments for this course are delivered online, giving you the flexibility to study at your own pace while receiving dedicated support from your trainer and assessor.
You’ll have full access to our Learning Management System (LMS), where you can:
Some assessment tasks may require you to refer to workplace documentation or use resources from your current workplace to complete the activities. This ensures your learning is practical, relevant and directly aligned with real industry expectations.
Throughout your course, you’ll have ongoing access to your trainer and assessor for one-on-one support. Regular workplace visits (where applicable) or virtual support sessions will help you connect your learning to real-world application and stay on track to achieve competency.
Our online delivery model combines flexibility with structure, giving you the freedom to learn when it suits you, while ensuring you’re fully supported every step of the way.
Completing this qualification can lead to entry-level roles across business and administration, such as:
Learners can progress to higher-level qualifications offered by Skill360, including:
This course is available under Career Start funding for General or Traineeship pathways, subject to eligibility criteria. To learn more about available funding options, including eligibility requirements and contribution fees, please contact us today!
This course is also offered as a fee-for-service program for students who are not accessing government funding. Fee-for-service students are responsible for the full course cost.
For a quote or to discuss your eligibility for funding, please contact us, our team can help you understand your options and find the best pathway for your situation.
